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General |
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1. What is LeadChat ?
LeadChat is a feature-packed web based Live Chat application designed to streamline the operation of providing instant help to customers through live chat. LeadChat allows webmasters and businessmen to provide instant support to visitors of their websites; by a mere click of a button, both customers and potential customers can engage in conversation with support staff through live chat. |
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2. What are the benefits of a live chat support over traditional support methods such as call center?
Live chat support service such as LeadChat will significantly cut down on exuberant support service costs while providing a better support service. Live chat is interactive, instant and can help convince website visitors on making a purchase. Hence this can greatly increase your conversion rates. Through live chat mechanism, you can limit your support to one or more operators and they can handle redundant questions much quickly through canned responses. To sum up, live chat has become a popular, cost-effective and successful online support solution. |
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3. What business domains can LeadChat cater to?
LeadChat is a viable solution for all types of businesses. Whether you belong to the travel, sports, agriculture, automobile, pharmaceutical or healthcare industry; your staff and your customers can definitely do with some support and that's where LeadChat comes in. |
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4. Why Choose LeadChat?
LeadChat outshines its competitors owing to its ease-of-use, scalability and reasonable price. With a support staff a LeadChat who will go out of their way to answer your queries and help you with any issues with the software, you can be assured that our customer service is unmatched. |
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5. Can I get to see a demo of LeadChat?
Sure you can. Please check out the demo to see what LeadChat is all about. |
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6. What is Free Test Drive?
Free Test Drive allows you to use LeadChat application on your website for free for 30 days after your register. This will be similar to the hosted version and after 30 days you can purchase the license if you like what you've used so far. |
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Technical |
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1. What is LeadChat developed in?
LeadChat is developed in PHP and MySql. |
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2. What version of PHP are you using?
We are currently using PHP version 4.4. |
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3. What version of MySql are you using?
We are currently using MySql version 3. |
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4. Do I need special OS for it?
LeadChat has been designed so that the user can install it and run it with minimum requirements. Here are some of the key requirements for the software to run.
Software Requirements:
- UNIX, Linux, FreeBSD, Microsoft Windows NT (NT, 2000 and XP) server.
- Apache, Netscape or Microsoft IIS web server.
- MySQL databases. Microsoft Access is not supported.
- MySQL (version 3.23 or higher.)
- PHP (version 4.2.3 or higher) when possible.
- Crontab is helpful but not required.
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5. Do I need special Hardware for it?
The hardware requirements for LeadChat are:
Hardware Requirements:
- AMD/Pentium 300mhz or more.
- 64 MB RAM (SDRAM preferably.)
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6. Are there any other requirements?
Other Basic Requirements include:
- Remote access via telnet/shell is helpful during installation.
- FTP access is helpful during installation.
- Time-run limitations are hurtful but not fatal to the script.
Note: Crontab is not required. |
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7. How will I install LeadChat?
LeadChat installation can be done by following the steps below:
1. Unpack downloaded zip-archive with WinZip or any other Zip archiver supporting long file names in an empty directory keeping the directory structure.
For Winzip Go to http://www.winzip.com/.
2. Upload the whole directory (all files/subdirectories in it) to your server by an FTP program.
3. Create database on the webserver and note down the User name, password and Database Name
Note: the Database file is in the db/chat.sql file.
4. Replace the username, password and hostname in the php/connection.php file with the actual names mention above.
5. CHMOD the subdirectory /chat/chats and the files in the subdirectory to 777
6. CHMOD the subdirectory /image/admin and the files in the subdirectory to 777
7. CHMOD the file /image/upload to 777 |
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8. Which files do I need to CHMOD?
You need to CHMOD the following files:
- CHMOD the subdirectory /chat/chats and the files in the subdirectory to 777
- CHMOD the subdirectory /image/admin and the files in the subdirectory to 777
- CHMOD the file /image/upload to 777
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9. What is CHMOD?
CHMOD means to change permissions/attributes of a file or a directory on a Linux/Unix system, usually by an FTP program. If you are running a Windows server you should make the subdirectories /images/products and /myadmin/doc readable/writeable (in most cases from the cpanel). |
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10. What if I have problems installing the software?
Worry not, we offer free installation! |
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11. What about upgrades? Are they free?
You will be entitled to free upgrades for life if you purchase our Hosted Packages as our staff will take care of all the upgrades. However, incase of Owned Leased package, you will be entitled to free upgrades for the first year. In case of Annual Version Leased, if you renew your license for the next year then you will get that year's upgrades free too. Upgrades can be downloaded from your customer account at www.leadchat.com. |
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12. How frequent are updates?
There will be 1 or 2 major updates of LeadChat in a year while minor updates will go on as and when required. |
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13. What is included in the LeadChat Package?
All LeadChat packages will include the following:
- LeadChat live chat Script
- LeadChat Manual
- LeadChat Icons
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Features |
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1. What are the key features of LeadChat?
Key features of LeadChat are:
- Live Chat with Website Visitors
- Real Time Visitors Monitoring
- Powerful 100% Web Based Live Support
- Attractive Client Chat Window
- Automated Chat history
- Multiple Chat Requests
- Operator Rating System
- Visitor Traffic Monitor
- Daily Request Reports
- Log Transcripts
- Canned Responses
- Sound Request Alerts
For more on product features click here. |
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2. How can I customize LeadChat?
LeadChat uses smarty templates to provide greater flexibility to the user. You can change various aspects of the chat window including colors, layout and design. |
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Admin |
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1. Can I view a demo of LeadChat that gives me a better idea of admin functions and the admin interface?
You can view the Admin Front Access Demo to get a feel of the admin functionalities within LeadChat. You can chat with others, view history etc. However, some features may be disabled. |
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2. What are admin features?
LeadChat is a feature-packed application and there are many admin functions for you to enjoy and use. Some of the important ones are listed below:
Operators
- Add or edit Operators(as many as you want) inserting names, nicks and associated pics
- Organize support staff into departments
- Manage operators
- View consolidated Operator rating
- Read detailed Customer Reviews for each operator
Departments
- Add or edit departments(as many as you want) along with descriptions
History/Stats
- View all chat messages of operators with customers
- View all operator history
- View core support status stats at a glance
Messages
- Send messages to operators
- View user messages and operator replies
- Use predefined messages
Settings
- Set operator settings
- Set chat window settings such as chat window title, company logo etc
- Set Stats settings
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3. Can I view member activity at a glance?
As the admin, you will have access to real time and consolidated data of user activity including:
- User IP
- User location
- User browsing Page
- Page Browsing time
- Referral page Info
- Language
- Hits/time
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4. Can I view support status at a glance?
Yes, you can view the following stats (and more) with associated graphs:
- Total live chat requests
- Requests accepted
- Requests rejected
- Total Messages Received
- Messages replied
- Messages not replied
- Chat per Operator Stats
- Chat per Department Stats
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Packages |
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1. Are there any packages of LeadChat?
Yes there are! We offer 4 packages at the moment and are sure there's one just for you!
LeadChat Annual Version Leased $99 Per Year
- Unlimited Operators and Departments
- License is to be renewed every Year
- Annual License Renewal is $59
- Source Code will be installed on your Server
LeadChat Owned License - Leased $299
- Unlimited Operators and Departments
- No annual fee
- You own the Software for life
- FREE upgrades for the first year
- Source Code will be installed on your Server
LeadChat Monthly License - Hosted $9.99 Monthly
- Unlimited Operators and Departments
- The Live Chat Software will be hosted on LeadChat servers
- You will only be charged $9.99 monthly
- All Upgrades will be handled by LeadChat staff for you
- Upgrades and Support is Free for lifetime
LeadChat Yearly License - Hosted $99 Per Year
- Unlimited Operators and Departments
- The Live Chat Software will be hosted on LeadChat servers
- You will only be charged $99 yearly
- All Upgrades will be handled by LeadChat staff for you
- Upgrades and Support is Free for lifetime
For more details click here. |
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2. What is the leased version?
In the Leased version, LeadChat will be installed on your server. With LeadChat installed on your own website, you will have complete control over the application. |
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3. What is the hosted version?
In the Hosted version, LeadChat will be installed on the LeadChat website in a transparent manner. What's more is that you will enjoy free upgrades and support for life. |
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4. Can I have unlimited operators and departments in any of the packages?
Yes you can have unlimited operators, which means that you can have as big or as small a support centre as you wish. That's why LeadChat suits starters and mature companies alike. |
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5. I want to install LeadChat on multiple websites; do I have to purchase multiple licenses?
Yes. One LeadChat license will allow you to setup LeadChat on one website only. For multiple websites, you will have to purchase multiple licenses. |
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Placing the Order |
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1. How do I place the order?
Go to the order page. Enter your website address and your email address. Make sure the information you have entered is correct. You will be asked to sign in if you haven't already. Click the Submit tab Click Checkout to close the sale. Select the payment method that suits you best. Fill in the required information in the next form and then click the Agree and Continue tab. Congratulations on successfully ordering LeadChat. |
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2. How will I receive the product?
You will be able to download LeadChat by logging into your customer account at www.leadchat.com. Click the Download Area tab in the Member Options to download LeadChat. |
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3. How soon will I receive the product after purchase?
You can download the product from your account within 4 hours of placing the order. |
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Billing |
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1. How much does LeadChat cost?
LeadChat costs vary according to the package. However, we have tried to keep all packages prices as low as possible. |
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2. Does Leadchat.com Offer Refunds?
Due to the nature of the software , we do not offer Refunds . We do have Complete unrestricted Demo of Leadchat available on our website and we also provide 30 DAYS completely FREE Trial for our Software . This ensures that Customer will only purchase our product when he is completely satisfied. |
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3. What is the payment procedure?
We accepts credit cards through 2checkout and paypal. However, we do not accept money order and cheques. |
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Help |
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1. How can I contact you?
Simply fill up the contact form to get in touch with us. We would love to hear from you. |
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